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Alameda County Social Services Agency

  • Listed: December 12, 2018 5:05 am
  • Expires: 997958 days, 18 hours


Alameda County Social Services Agency

(Call or check website for nearest location)
(888) 999-4772 Toll Free
(510) 383-8523
Alameda County Website

The Alameda County Social Services Agency is comprised of 2,200 men and women working collectively and in partnership with community-based organizations, neighborhood groups and policy makers to serve the needs of the community.

  • The Agency assists approximately 11.3 percent of Alameda County’s residents.
  • Benefits programs contribute over $278 million to the local economy through cash assistance and CalFresh.
  • Every month more than 52,000 people receive CalWORKs (assistance for families with children), CalFresh and General Assistance.
  • Every month health insurance is made available to more than 78,000 people through the Medi-Cal program.
  • Every month more than 11,000 frail, elderly and disabled individuals receive in home care, adult protection and support managing their affairs, and throughtout the year 16,000 seniors will receive services through the Area Agency on Aging. 3,700 children are in foster care.
  • More than 1,600 reports of child abuse or neglect are filed with SSA each month.
  • Emergency shelter is made available to 415 people nightly.

Agency Initiatives

Initial Strategies

  1. Data Driven and Best Practice Informed – Increase our data, evaluation and policy capacities by:
    • Initiating the use of mapping for spatial analysis of services, implementing departmental outcome metrics, and utilizing results-based accountability processes to inform program initiatives, contracts and the publication of the data for the public, elected officials, staff and other stakeholders; and
    • Enhancing the use of best practice reviews, policy and legislative analysis, and advocacy to inform program design and the contracting process.
  2. Outreach, Eligibility and Retention – Expand outreach, eligibility and retention efforts for all programs by:
    • Looking to continue the shift of moving the eligibility process more into the community and enhancing program access; and
    • Targeting our efforts strategically in communities with concentrated poverty and develop metrics to gauge need and utilization.
  3. Workforce – Improve our employment services and supports for County residents by:
    • Identifying core internal SSA capacities and improving the quality of the programming through our strengths;
    • Enhancing the Agency’s capacity to match prospective employers with potential employees through the implementation of employment software;
    • Partnering with results proven community-based providers to increase client engagement, enhance cultural relevancy and improve the quality of the programs and supports;
    • Identifying workforce strategies to specifically engage fathers and offer program supports that encourage full family participation;
    • Collaborating with private-sector partners to better understand regional workforce needs, identify strategic investment opportunities in training, support business expansion and support job creation through related supply chain markets; and
    • Looking to leverage the County and other public-sector partners who are major employers by identifying current and future employment opportunities due to succession planning or key initiatives, e.g., Bus Rapid Transit project on International Boulevard, Oakland Army Base, Alameda County Courthouse construction.
  4. Contract and Procurement Reform – Target and invest our resources in the community to ensure the greatest impact by:
    • Implementing First Source for SSA contracts and procurements, requiring a percentage of employees, by contract and purchasing partners, to be locally hired from the neighborhoods in which they serve and/or are of the designated priority population, e.g., unemployed, participant of a cash assistance program; and
    • Targeting programmatic contract investment in communities with highest need and/or utilization by service area.
  5. Place-Based Initiatives – Support the increased flow of capital and investments in low-to-moderate income communities by:
    • Supporting the development of a County banking ordinance to direct investment, spending and lending by financial institutions in low-to-moderate income communities;
    • Working across systems and sectors to identify projects that will increase community assets that can provide both a neighborhood benefit and employment opportunities, e.g., grocery stores, child development facilities, business support and expansion, commercial corridor improvement; and
    • Collaborating with cities, banks and other stakeholders around land use policies, the donation of land or low-cost rent agreements, particularly for blighted or vacant parcels, in an effort to develop cost efficient strategies for the development of community-based assets within low-to-moderate income communities.
  6. Community Engagement – Enhance community engagement to inform initiative development, improve services, and guide policy/programmatic decision making by:
    • Continuing to convene and partner with stakeholders on key issues; and
    • Developing community engagement strategies to inform local initiatives and federal and state budget and legislative analysis.
  7. Continuation of the IV-E Waiver – Enhance some of the existing place-based initiatives and develop new strategies to leverage the success and connection between child, family and community well-being by:
    • Continuing to develop community-based programming such as mentoring, culturally relevant mental health services, educational supports, employment, and housing in neighborhoods with comparatively high family/youth involvement in child welfare and/or probation;
    • Developing family support strategies that engage all members of the family, with a particular sensitivity towards engaging and supporting fathers; and
    • Implementing an employment training program for emancipating foster care youth.

General Verification Checklist

Bring these items for each person in your household who needs assistance:

  • Birth certificates or other proof of age and family relationship
  • Social Security cards or proof of application
  • Driver’s License or other picture I.D.
  • Proof of residency- rent or mortgage receipt, a utility bill
  • Proof of all income- most current pay stubs, child support and alimony, Social Security award letters, unemployment or disability benefits, VA benefits (Unemployment benefit printouts can be obtained by calling 1-800-300-5616)
  • Verification of disability (if applicable)
  • All current checking , savings, credit union, or money market account statements
  • Savings bonds, stock certificates, retirement account statements
  • Current vehicle registrations: include cars, trucks, motorcycles, trailers, motor homes, or boats. Also include any loan balance owed on each vehicle
  • Pregnancy verification (if applicable)
  • Immigration status: INS registration card, citizenship verification or passport




General Assistance CalWORKs Medi-Cal CalFresh
What do I get if I qualify? Cash assistance. Both programs also provide employment services. Coverage for health services. Benefits to help you purchase food.
Who can qualify for this program? Single and married adults without dependent minors; minors in some specific circumstances. Families caring for children under age 18, pregnant women in their last trimester, and pregnant teenagers. Families and individuals. Families and individuals.
Individuals who receive SSI/SSP are not eligible for CalWORKs, General Assistance, CalFresh, or County issued Medi-Cal. They receive State issued Medi-Cal with their SSI. Family members in need of assistance, who reside with an SSI recipient, may apply and be eligible for the above programs. An SSI parent may apply for CalWORKs, CalFresh, or Medi-Cal for their minor children.
How do you decide if I qualify? We consider all of your and your family’s available income and property to decide if you are eligible. Income can affect the amount of assistance you receive.

We will determine if your family members are eligible for benefits in each program.  If they are not eligible, we will tell you why.

We consider all income available to you and your family to determine eligibility, unless the income is considered exempt. Income can affect what type of assistance you can receive. If you are over 65 years of age, blind or disabled, your income and property will be considered. We consider all of your household’s income to determine your eligibility and benefit amount. We will determine if anyone in your household is not eligible.
Will my car count? No A car may be considered available property, depending on how much it is worth. If you have only one car, it is not considered available property. If you have more cars, they may be considered. No
Will my house count? If you live in your own home, it is not counted towards property limits. If you own other real property, or don’t live in your home, the value may be considered as available property. If you own the home you live in, the value will not be counted toward the property limit. If you own a home and it is not your primary residence or you own other real property, the value may be counted toward the property limit. No
How do I apply for this program? In person only in any of our offices, listed on the other side of this brochure. By mail, online, in some community organizations, or in person at any of our offices.  To apply online, go to www.mybenefitscalwin.org or www.coveredca.com.
What else should I know? You must have lived in our county for at least 15 days.  General Assistance cash aid is considered a loan that you must repay. Immediate Need and Homeless Assistance benefits help families with emergency situations. You may have a monthly co-pay for your medical expense referred to as a Share of Cost or you may be determined eligible for other health coverage through Covered California and have to pay premium payments. Expedited Services can provide food assistance for emergencies within 3 working days.
This table provides a quick overview of the assistance programs and the general requirements that apply. There are other rules that may apply to you in each program. We will use the rules that apply to you and your household. If you apply, your worker will make a decision of your eligibility based on those rules. The application process can take 30 to 45 days depending on the program (or more in some cases) to get all of the information needed to make a decision. You should apply as soon as you know you need assistance.

Alameda County Social Services Offices

North County

2000 San Pablo Ave.

Oakland CA 94612


Eastmont Self-Sufficiency Center

6955 Foothill Blvd., Suite 100

Oakland CA 94605


South County, Eden Area Multi-Service Center

24100 Amador St.

Hayward CA 94544


Fremont Outstation

39155 Liberty St., Suite C330

Fremont CA 94536


Livermore Outstation

3311 Pacific Ave.

Livermore CA 94550


CalWORKs, CalFresh, and

General Assistance

(510) 263-2420

1(888) 999-4772

Medi-Cal Center, Enterprise Office

8477 Enterprise Way

Oakland CA 94621

(510) 777-2300

1(800) 698-1118

Monday through Friday

8:30 am – 5:00 pm

Apply online at: www.mybenefitscalwin.org

Disclaimer: The community resource directory information is deemed accurate and up-to-date, however, you should always contact the agency or provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. We are not affiliated to any of the organizations listed in this app/website. The information provided in this app/site is for the benefit of the community and and we are not liable for any information changed from the date we published this information. Please contact us if you like to make any changes in the information by emailing beracahsites@gmail.com
Listing ID: 585c10952e913b1

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