Description

Long-Term Care Ombudsman Program

The Alameda County Long-Term Care Ombudsman Program is provided by Older Americans Act funds through the Alameda County Area Agency on Aging. The Ombudsman Program is a community resource serving the elderly in long-term care facilities, their families and caregivers. The Ombudsman’s chief role is to ensure that residents of long-term care facilities are receiving the services to which they are entitled, including quality care. All services are free and confidential.

ROLE OF THE OMBUDSMAN IN LONG-TERM CARE FACILITIES

DIRECT SERVICES FOR RESIDENTS

Receive and resolve complaints, misunderstandings and grievances.

Monitor conditions of care.

Solve problems with meals, finances, abuse, medications, lack of activities, community resources, placements, theft of personal belongings, lack of quality care, residents’ rights, consideration and treatment with dignity.

Witness Advance Health Care Directives.

DIRECT SERVICES FOR FAMILIES AND FRIENDS

Receive and resolve complaints.

Monitor conditions to insure quality care.

Assist in selecting long-term care and level of care.

Provide information on facilities including regulatory deficiencies and complaints to Ombudsman.

For further information, or to discuss a problem or complaint, please call 510-638-6878. All services are free and will be handled confidentially.

Disclaimer: The community resource directory information is deemed accurate and up-to-date, however, you should always contact the agency or provider to confirm this information and make an appointment. Be sure to confirm payment information with the provider, if payment is required. We are not affiliated to any of the organizations listed in this app/website. The information provided in this app/site is for the benefit of the community and and we are not liable for any information changed from the date we published this information. Please contact us if you like to make any changes in the information by emailing beracahsites@gmail.com